FAQ
Questions? We’ve got answers.
Everything small business owners ask us before getting started — pricing, process, and what it’s actually like working with Big Sky.
Getting Started
A quick 30-minute call where we learn about your business, your customers and your goals — no obligation, no sales pressure. From there we build a content plan tailored to your business and your Cape Town audience.
No. If you don’t have a website or logo yet, we can build those separately as one-off projects (from R2,500 for a logo, R4,500 for a full brand identity), then start your ongoing marketing once your foundation is in place. Plenty of clients start with just the monthly marketing package and add design work later.
We’re based in Cape Town and know the City Bowl, Atlantic Seaboard, Southern Suburbs, Northern Suburbs and Stellenbosch markets well — but we also work remotely with businesses anywhere in South Africa.
Usually within days of your free chat. There’s no lengthy onboarding process — once we’ve talked through your goals and you’re happy with the plan, we get moving.
Pricing & Packages
Starter (R2,499/month) covers 1 SEO blog post and 3 Instagram posts a week with basic local SEO. Growth (R4,299/month) steps up to 2 blog posts, 5 Instagram posts a week, full local SEO and Google Business Profile updates. Pro (R6,499/month) includes 4 blog posts, 7 Instagram posts a week, a monthly strategy call and competitor analysis. All three include custom graphics, monthly reporting, and no lock-in contract.
No. The price you see is the price you pay, excluding VAT. No setup fees, no surprise add-ons.
No long-term contracts on any package. You can cancel anytime with 30 days’ notice. We keep clients because of results, not small print.
Yes — as one-off projects separate from the monthly packages: logo design from R2,500, full brand identity from R4,500, a social media kit from R1,500, and print materials on quote.
How We Work
Yes. You review all content before anything goes live — you’re always in control of what gets published under your business name.
Dylan, personally — not a rotating account team or junior staff. One person handles your strategy, content and design, which means fewer handoffs and marketing that actually sounds like your business.
Every month you get a clear performance report showing exactly what’s been done and how it’s performing — no vanity metrics, just what actually matters for your business.
It helps, but it’s not required. Real photos of your work or premises always perform better than stock images, so we’ll ask what you can provide — but we can also create content from scratch if needed.
Contact & Support
Email hello@bigskydigitalmarketing.co.za, call or WhatsApp +27 65 751 7059, or use the contact form — whichever’s easiest for you.
Monday to Friday, 9am–5pm SAST. We aim to respond to all enquiries within 1 business day.